Two Locations:
Granite City (618) 931-1000
Glen Carbon (618) 656-4011
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About

Bodies Kneaded Spa & Salon Studios Policy and Procedure

Appointments
We operate by appointment only. Please call or visit our website to schedule an appointment. The more notice you give on an appointment the more likely you are to get the time you request. Please arrive a few minutes prior to your appointment time. As a courtesy to you as well as our other clients, appointment times are reduced for late arrivals in order to accommodate our next scheduled client. If you are a new client please arrive early to fill out paperwork if you have not already completed the digital version emailed to you.

Payment
Payment is due in full at the time of booking. Cash, check, AMEX, Visa, MasterCard, gift certificates, and Discover are all acceptable forms of payment. It is required to either keep a credit card on file or prepay for your appointment. All groups or persons with multiple appointments must prepay at the time of booking to reserve your appointment time. In the event you violate our late cancellation or no show policy, you will be charged as if you attended the appointment with your stored payment method or account credit.

Cancellation and No-Show PolicyIf you need to cancel an appointment, please give a 24-hour notice. If you cannot give 24-hour notice you may be charged in full for the time you have reserved. If you do not show up for a scheduled appointment you will be charged in full for the service, you have scheduled. Since the time was reserved for you, it is nearly impossible to fill that slot with little or no notice. We do realize that emergencies arise, so call and we can discuss your situation. Please remember our service providers are only paid for the services paid and completed in their schedule, so please respect their time and livelihood.

NoisePlease turn off all electronic devices (cell phones, pager, etc.) and remember to keep your voice down in order to keep from disturbing other clients.

Behavior & Misc.As a courtesy to your practitioner please come in clean and prepared for your massage with any concerns you may have. Please inform your massage therapist of any changes in medical conditions or address and phone number. Please refrain from attending a massage when you have any contagious illness. Any illicit or sexually suggestive remarks or advances made by the client will result in immediate termination of the session, and they will be liable for full payment of the scheduled appointment.

Refund PolicyNo refunds on services, all unopened products may be returned within 30 days of purchase with receipt.

Coupons
Only one discount is applicable per person per visit. Coupons and or promos cannot be combined with membership benefits. Rewards are spent like a gift card and are not considered a coupon.

Gift Cards
Gift cards purchased in store or online do not expire. Promotional or donated gift cards may have an expiration date printed on the certificate. Gift cards are cash value only and do not guarantee the rate of a service. Services will be priced at current prices and promotions regardless of the price and promotions at the time of purchase of the gift card.

We take sanitation seriously
MASKS: Masks are optional for staff and clients at both Bodies Kneaded facilities. If you prefer your service provider wear a mask for your service, please just let us know in advance so they can be prepared with one on when you arrive.

SPA:  All of our service providers and staff are heavily trained in proper sanitation. In order to be transparent: All surfaces will be wiped between every client with a hospital grade disinfectant including service table or chair and face rest, hydrotherapy equipment, pedicure spa, practitioner stool, doorknob, light switch, radio switch, any product bottles used. All soft surfaces such as dressing chairs will be sprayed with aerosol disinfectant. Each room is equipped with a hepa filtration device that filters the air 100% every 7 minutes! The air will be sprayed with an essential oil air freshener known to kill germs.  Every service will have clean fresh sheets, towels, blankets, robes, smocks, head bands.  The service provider will wash hands just prior to service and again when service is complete. All reusable implements are cleaned and sanitized with hospital grade disinfectant and then ran through a uv sanitizer machine. Our Nail

BATHROOMS:  Reception staff will sanitize surfaces once per hour and will sign a log on the back of the door with the last time it has been done.  Salon and Spa staff will also wipe faucet, sink, doorknob and light switch in between.