STAFF: All staff will be required to check their temperature upon arrival for their shift. If they have a fever or have been experiencing any symptoms they will not report to work and be checked by a physician before returning to work. They will be required to wear a mask at all times. If they do not have a mask one will be provided.
CLIENT ARRIVAL: All clients will be instructed to wait in their car until a service member comes to get them for their service. We will take the client’s temperature and ask in detail if they are experiencing any symptoms. They will then be provided with a mask if they don’t have their own and given hand sanitizer. After this “check in” they will proceed directly to their service. Clients will be given the opportunity to use restroom along the way if needed. Paperwork can be completed in the car or in advance.
CLIENT CHECKOUT: Service Provider will make sure the client is sent to the reception desk at appropriate time so multiple clients are not checking out at the same time. The floor is marked for 6 feet social distancing so client knows where to stand.
WATING AREA: At this time, we will not use our waiting area for seating for clients waiting for a service. Clients will wait in their car until service provider is ready for them. Clients may be put there for processing but there will be an excess of 6 feet between every person. Our front desk staff will sanitize common surfaces regularly which include desk area, client counter, pens, keyboard, doorknobs, coffee bar and water cooler if in use. We will have acrylic dividers between reception staff and clients for check out. We will also have signs in place reminding client to make use of the hand sanitizer provided and to keep 6 feet distance from all persons they encounter. Spa and Salon staff are not allowed to stay at desk or congregate in waiting area. We have spots marked for clients to stand and maintain a 6-feet social distance. We have removed seating except for the few that maintain 6 feet to every possible person that may be in the vicinity.
MASKS: All staff and clients will be required to wear a mask at all times. We will have masks on hand to provide when needed. The mask will need to cover nose and mouth at all times.
SALON: We will work at half staff keeping 7 feet between each client and stylist pair. Stylist will use a freshly cleaned or disposable cape for each client. Stylist will wipe every surface a client comes in contact with using a hospital grade disinfectant including but not limited to styling chair, beverage shelf, shampoo bowl, shampoo chair, shampoo neck rest. Stylists will wash their hands just prior to handling client. Stylists must wear a mask at all times. Stylist will check their client out at their station for services. If a client needs products the Stylist will coordinate with Reception for when client can safely approach the reception desk when no one else is checking out or could check client out from our app if needed.
SPA: Most of this is our normal protocol but to be transparent: All surfaces will be wiped between every client with a hospital grade disinfectant including massage table and face rest, practitioner stool, door knob, light switch, radio switch, any product bottles used. All soft surfaces such as dressing chairs will be sprayed with aerosol disinfectant. The air will be sprayed with an essential oil air freshener known to kill germs. Every service will have clean fresh sheets, towels, blankets, robes, smocks, head bands. Service provider will wash hands just prior to service. When service is complete client will open service door when dressed and service provider will come get them when they are able to check out. If possible or needed, like in the event two services happen to end at the same time, service provider will check them out in the spa room
BATHROOMS: Reception staff will sanitize surfaces once per hour and will sign a log on the back of the door with the last time it has been done. Salon and Spa staff will also wipe faucet, sink, doorknob and light switch in between.